🖤 RETURNS & EXCHANGES 🖤
We gladly accept returns and exchanges.
Email us at firstname.lastname@example.org for exchanges & refunds.
Contact us within a maximum of 7 days after you got your order
- Ship the items back within: 14 days max of getting the delivery
- Buyers are responsible for return shipping costs to our warehouse in China/Germany
- If the item is not returned in its original condition, the buyer is responsible for any loss in value
For a change of mind
1. If you have simply changed your mind we do not provide refunds.
Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:- In saleable condition- Unused, Clean, with all original packaging
All returns should be sent to us with a tracking number, we are not responsible in case the returned product is lost by the courier and untrackable.
For customer guarantees
1. If you believe an item is faulty, or there is a major failure with an item, you may choose a refund or exchange.
2. If you didn´t read the size chart and need a size change we will accept the exchange but the shipping cost back to our warehouse will be up to the buyer.
Custom & Duties
1. All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.
2. We ship from China most of the products, so if you're an international customer you are responsible for customs & duties within your own country.
3. For further information, we recommend contacting your local customs office.
4. Urban Wear Outsiders is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Returns & Exchanges
Exchanges and returns will be processed free of charge as soon as we get the products back and they are in perfect condition.
Returns for a refund to your original payment method (i.e. credit card, Paypal).
The shipping fee back to us charges are non-refundable.
To return or exchange an item please follow the steps below:
1. To begin your return or exchange, please contact us at email@example.com
2. We will provide you with the return address to our warehouse in Germany or China
3. Send the product with a tracking number, (we are not responsible for product lost during shipments or untraceable parcels)
4. Once we get the product in perfect new conditions with the original packaging box we will proceed to the refund or exchange (We cannot guarantee all items and sizes will be in stock for exchanges.)
5. In case of exchanges, we will ship your new item(s) at no additional cost or we will issue your refund.
Refunds will be processed within approximately 2 to 5 business days after we receive your return.
- The shipping back charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
Please note the following exceptions to our return and exchange policy:
- More than 7 days after you got the item but you requested an exchange or refund after this period, in this case we won't be able to proceed.
- Returned items must have tags still on, clean, and be returned in original packaging.
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have no visible signs of wear or use
- Please contact us if your product hasn't arrived 60 days after it was send, reclamations for undelivered product after this time won't be valid.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.
-Urban Wear Outsiders