Shipping Information

Delivery Times

Most orders arrive within the timeframes below. During peak seasons (Black Friday, holidays), please allow an additional 1-2 weeks.

Region	Estimated Delivery
United States	7-20 business days
United Kingdom	10-25 business days
Europe	7-20 business days
Rest of World	15-35 business days

How It Works

1. Order Processing

Orders are processed within 1-3 business days. We work with trusted warehouse partners in China, Spain, and the USA to bring you high-quality products at the best prices.

2. Shipping & Tracking

Once your order ships, you'll receive:

• Email confirmation with tracking number
• Direct link to track your package
• Delivery confirmation when it arrives

3. Delivery

Your package will be delivered to the address you provided at checkout. Most carriers require a signature for packages over $100.

Important Information

Customs & Import Duties

For international orders, customs duties and import taxes may apply. These are determined by your local government and are not included in your order total.

Example (USA): Orders under $800 typically have no duties. Orders over $800 may incur a duty rate set by U.S. Customs. You'll pay this directly to the carrier before delivery.

Brazil: CNPJ number required for delivery.

Shipping Restrictions

Due to carrier limitations, we cannot ship to the following locations:

• Bosnia & Herzegovina (free shipping not available)
• Cyprus (free shipping not available)
• South Africa (free shipping not available)
• Ascension Island, Romania, Tristan da Cunha, Tunisia, Venezuela
• Chatham Islands (New Zealand)

Refused or Returned Packages

If your package is returned due to unpaid customs fees or refusal to accept delivery:

• Refund will be issued minus shipping costs and handling fees
• Original shipping charges are non-refundable
• Processing time: 2-5 business days after package returns to our warehouse

Lost or Delayed Packages

If your order hasn't arrived within the expected timeframe:

1. Check your tracking information
2. Contact your local postal service
3. Email us at hello@urbanwearoutsiders.com within 60 days of your order date

Note: Claims submitted after 60 days cannot be processed.

Returns & Exchanges

Changed your mind? No problem. We accept returns within 14 days of delivery.

View our complete Returns & Exchanges Policy →

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