Return Policy

**RETURNS & EXCHANGES POLICY**

We are delighted to facilitate returns and exchanges at Urban Wear Outsiders.

For exchanges and refunds, please reach out to us at hello@urbanwearoutsiders.com.

Contact us within a maximum of 14 days after receiving your order.

- Items must be shipped back within 14 days of delivery.

- Buyers are responsible for return shipping costs to our warehouses in the USA, China, or Spain, depending on the product type we will indicate the return address. 

- If the item is not returned in its original condition, the buyer is responsible for any loss in value.

**Change of Mind**

Understanding that not every item may perfectly fit or suit your preferences, we accept returns within a maximum of 15 days after the item's arrival. Please follow these steps:

1. Contact us within 14 days of receiving your order.

2. Ship the items back within 14 days of delivery.

3. Buyers are responsible for return shipping costs to our warehouse, and we will provide the address based on the product type.

4. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

- The merchandise must be in perfect condition, unused, clean, with all original packaging and labels intact.

- All returns should be sent with a tracking number; we are not responsible for lost or untraceable parcels.

**Modify or Cancel Orders**

If you haven't paid for the order, you can modify and reorder. If the payment is completed, you can cancel or modify it within 24 hours. After 24 hours, contact us at hello@urbanwearoutsiders.com, but we cannot guarantee a stop in shipment.

**Customer Guarantees**

1. For faulty items or major failures, choose a refund or exchange.

2. Size change due to not reading the size chart is accepted, but the return shipping cost is the buyer's responsibility.

**Customs & Duties**
At Urban Wear Outsiders, we want you to enjoy your shopping experience and love your items. Please review our return and refund conditions carefully before placing an order:
 • Eligibility for returns: We accept returns of unused items in their original condition and packaging within 14 days of delivery. To initiate a return, please contact our support team first.
 • Customs duties & taxes: Please note that customs fees, import taxes, and duties are non-refundable, as they are paid directly to your local government.
 • Returned packages due to unpaid duties/taxes:
If your package is returned to us because import duties/taxes were not paid or the shipment was refused, your refund will be issued minus shipping costs and a handling/processing fee.
 • Refund processing: Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
 • Non-refundable items: Certain items cannot be returned for hygiene or safety reasons (e.g., underwear, swimwear, earrings). Sale or clearance items are also final and non-refundable.

By placing an order with Urban Wear Outsiders, you acknowledge and agree to this Returns & Refunds Policy.

We are committed to handling every case with fairness and transparency. If you have any questions, our support team is here to help.

**Returns & Exchanges Process**

Exchanges and returns are processed free of charge upon receiving products in perfect condition.

Refunds to the original payment method are processed within 2 to 5 business days.

Shipping fees back to us are non-refundable. Import duties, taxes, and customs fees are also non-refundable.

**Exceptions to Policy**

Please note the following exceptions:

- Requests for exchange or refund after 15 days won't be processed.

- Returned items must have tags, be clean, and in original packaging.

- Discounted items are final and cannot be returned or exchanged.

- Returned items must show no signs of wear or use.

- Contact us within 60 days for undelivered products; reclamations beyond this period won't be valid.

Thank you for your understanding and continued support. We value each one of you at Urban Wear Outsiders.