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📦 SHIPPING & DELIVERY 📦
✈️ Free Worldwide Shipping 🌍* :
Enjoy complimentary shipping on 99% of our items, eliminating any additional costs.
*Some special printed items might include shipping costs.
Most packages arrive within 7-20 business days, for high seasons please allow up to 4 weeks for delivery.
All shipments include full tracking and delivery confirmation.
Some special countries or regions apply different policies (1)(2)
Delivery time(**):
USA: 7 - 20 working daysHandling/Process: We dispatch orders directly from China, with a 6-12 day processing time. During this period, we place an order from our suppliers, who send it to our agent and then directly to you. This process enables us to offer the best retail price to our customers.
Once dispatched, you'll receive a notification with the tracking number and a link to monitor your parcel's journey to your door.
Brazilian buyers need to provide CNPJ for order shipment.
*Due to limitations, we might refuse to ship to certain countries based on size, country restrictions, war, pandemics, etc.
Returns Procedure
At Urban Wear Outsiders, we ship many of our products directly from our trusted warehouse partners in China. We do this to ensure you have access to a wide variety of high-quality, carefully selected items at the best possible prices.
Please note the following important information regarding customs, taxes, and import duties:
• Customer responsibility: All international orders may be subject to import duties, customs fees, or local taxes upon arrival in your country. These charges are not included in the product price or shipping cost displayed on our website. They are the sole responsibility of the customer.
• Changing regulations: Customs rules and tariff rates vary by country and may change at any time. We strongly encourage you to check with your local customs office for the most up-to-date information before placing your order.
• Refused or returned packages: If a package is returned to us because customs duties/taxes were not paid or the shipment was refused, refunds will be issued minus a handling and processing fee to cover the costs incurred. Shipping fees are non-refundable.
By placing an order with us, you acknowledge and agree to these terms.
We truly appreciate your understanding and cooperation. Our goal is always to provide you with a smooth and enjoyable shopping experience.
URBANWEAROUTSIDERS.com
U.S. Customs Duties and Import Taxes
All orders shipped to the United States may be subject to customs duties, taxes, or other import fees imposed by U.S. Customs. These charges are not included in the item price or shipping cost.
As the buyer, you are solely responsible for paying any customs or import charges required to deliver your package. These fees must be paid directly to the shipping carrier or U.S. Customs before your order can be released and delivered.
We recommend that you consider the current import tax percentage established by your government when placing your order, to avoid surprises.
Example – How It Might Work:
These customs fees are based on current U.S. government policies and are completely out of our control. Import duties have always been the buyer’s responsibility in international trade.
We truly regret any inconvenience this may cause, and we appreciate your understanding. We hope your package arrives quickly and that we can continue to build a great relationship with you.
By shopping on URBANWEAROUTSIDERS.com, you acknowledge and accept this responsibility.
(**) In light of the upcoming Chinese New Year celebrations in 2024, we wish to advise you that orders placed between February 1st and February 20th, 2024, may experience some delays. Your understanding and patience during this period are greatly appreciated. Rest assured, we are actively working to minimize any inconvenience and expedite the fulfillment of your orders at the earliest possible time.
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