Terms & Conditions

Last Updated: January 2026

1. Agreement to Terms

By accessing or using urbanwearoutsiders.com ("the Site"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Site or services.

These terms apply to all users of the Site, including browsers, customers, vendors, and merchants. We reserve the right to update these Terms at any time. Your continued use of the Site following any changes constitutes acceptance of those changes.

2. Use of Our Website

2.1 Permitted Use

You may use our Site for lawful purposes only. You agree not to:

• Use the Site in any way that violates applicable laws or regulations
• Transmit viruses, malware, or any harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Site
• Use false information or impersonate others
• Harvest data from the Site using automated means

2.2 Account Security

If you create an account, you are responsible for maintaining its confidentiality and security. You agree to notify us immediately of any unauthorized use of your account.

3. Orders & Payment

3.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

• Products out of stock or discontinued
• Pricing or product information errors
• Suspected fraudulent activity
• Orders that appear to be from resellers or dealers

3.2 Order Confirmation

After placing an order, you'll receive an email confirmation. This email acknowledges receipt of your order but does not constitute acceptance. We'll send a separate shipping confirmation when your order is dispatched.

3.3 Payment

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment must be received before we ship your order. All transactions are processed securely through encrypted connections.

3.4 Pricing

All prices are displayed in USD and are subject to change without notice. We reserve the right to correct pricing errors. If we discover an error in the price of items you've ordered, we'll contact you for instructions.

3.5 Order Modifications

You may modify or cancel your order within 24 hours of placing it by emailing hello@urbanwearoutsiders.com. After 24 hours, we cannot guarantee we can stop shipment.

4. Shipping & Delivery

Shipping times and policies are detailed on our Shipping Page. We ship from partner warehouses in China, Spain, and the USA.

4.1 Customs & Import Duties

International orders may be subject to customs duties, taxes, and import fees determined by your local government. These charges are the buyer's responsibility and must be paid before delivery. We have no control over these fees.

By placing an order, you acknowledge and accept responsibility for all customs charges, duties, and taxes.

5. Returns & Refunds

Our complete returns policy is available on our Returns & Exchanges Page. In summary:

• Returns accepted within 14 days of delivery
• Items must be unused and in original packaging
• Buyer responsible for return shipping costs
• Certain items cannot be returned (swimwear, earrings, sale items)

6. Product Information

6.1 Accuracy

We make every effort to display accurate product information, including descriptions, images, and prices. However, we cannot guarantee that all information is completely accurate, current, or error-free.

Product colors may appear differently on different screens. We are not responsible for color variations between your screen and the actual product.

6.2 Availability

We cannot guarantee that all products will be in stock. We reserve the right to discontinue any product at any time.

6.3 No Warranty

Products are provided "as is" without warranty of any kind. We do not warrant that products will meet your specific expectations or that they are error-free.

7. Intellectual Property

All content on this Site, including text, images, logos, graphics, and designs, is owned by ONLINE SMARTY LTD or our licensors and is protected by copyright law.

You may not reproduce, distribute, modify, or create derivative works from our content without written permission. Personal use for shopping purposes is permitted.

8. User-Generated Content

If you submit reviews, comments, photos, or other content to our Site, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content.

You agree that your submissions will not:

• Violate any third-party rights
• Contain offensive, defamatory, or illegal content
• Contain viruses or malicious code
• Be false or misleading

9. Privacy & Data Protection

We are committed to protecting your privacy in accordance with UK GDPR and Data Protection Act 2018. Our complete Privacy Policy is available at Privacy Policy.

By using our Site, you consent to:

• Collection and processing of your personal data as described in our Privacy Policy
• Sharing your delivery information with courier services
• Communication regarding your orders
• Credit/debit card verification through secure third-party processors

10. Limitation of Liability

To the maximum extent permitted by law, ONLINE SMARTY LTD shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from viruses or system failures
• Any damages exceeding the amount you paid for the product

11. Indemnification

You agree to indemnify and hold harmless ONLINE SMARTY LTD from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

12. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full effect.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those sites. Use them at your own risk.

14. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, pandemic, strikes, or government restrictions.

15. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and ONLINE SMARTY LTD.

16. Contact Information

For questions about these Terms & Conditions, please contact us:

Email: hello@urbanwearoutsiders.com
Phone: +44 7454 403900
Address: 124 City Road, London, EC1V 2NX, United Kingdom

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By using urbanwearoutsiders.com, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.